Trouble Downloading Individual Photos

If downloading a single photo isn't working, it's usually because the gallery has been opened inside a QR code scanning app or a built-in web viewer rather than a standard browser. These viewers can limit what's possible, including downloads.

How to fix this

  • Scan the QR code with your phone's own camera app rather than a separate QR app. This should open the gallery in Safari or Chrome.
  • If you've already opened it in a QR app, tap the option to open it in Safari or Chrome, then try again.
  • Or open the gallery's private link directly in Safari or Chrome.

The family can also download every photo at once as a ZIP file from the host dashboard.

If you're still having trouble, contact us at [email protected].

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