My QR Code Isn't Working

If your QR code isn't scanning, or isn't opening the gallery, please try the following:

  • Check the print quality. Make sure the QR code is printed clearly and isn't too small. Very small or blurry prints can be hard for phones to read.
  • Try more than one phone. This helps rule out a problem with a single device.
  • Check uploads are turned on. In your gallery settings, make sure "Allow guests to upload to the gallery" is switched on. It's on by default but can be switched off accidentally when changing other settings.
  • Check the gallery is still open. Guests can add photos for the length of your plan. If that time has passed, contact us and we can help.
  • Share the private link instead. Guests can open the gallery directly from your private link without scanning.

Please only use the QR code provided in your host dashboard. We recommend scanning your printed materials before the service to make sure everything works.

If the problem continues, contact us at [email protected] and we'll resolve it as quickly as possible.

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